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Concentrix

Australia / Global

CCaaS Support Engineer: Genesys Cloud & Amazon Connect

Job Description

Concentrix in Melbourne is seeking a skilled CCaaS Support Engineer with hands-on experience in Genesys Cloud and Amazon Connect to deliver Level 1 and 2 support for contact center platforms. You will configure IVR, routing, monitor system performance, and manage incidents to ensure uptime and excellent customer outcomes. On-call rotation may apply; Australian citizenship is required. You will collaborate with network and software teams to continuously improve processes and overall customer

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