Intake & Admin Officer

Job Description

Help at Hand Support Services is a growing NDIS-registered provider committed to delivering high-quality, person-centred support services. We empower participants to achieve their goals, enhance independence, and live fulfilling lives within their communities.

About the Role

We are seeking an Intake & Administration Officer to be the first point of contact for participants, families, and stakeholders. This role is critical in ensuring a smooth onboarding process for new clients while providing essential administrative support to the team.

Key Responsibilities

• Manage new client enquiries via phone, email, and referrals
• Conduct intake assessments and gather required participant information
• Coordinate onboarding processes, including service agreements and documentation
• Maintain accurate records in client management systems (e.g., CRM etc)
• Liaise with participants, families, support coordinators, and internal staff
• Support scheduling and rostering where required
• Ensure compliance with NDIS standards and organisational policies
• Provide general administrative support to the team

About You

• Previous experience in an administration, intake or customer service (NDIS or healthcare preferred) is preferred however not mandatory.
• Knowledge and understanding of the NDIS framework and processes (Desirable)
• Excellent communication and interpersonal skills
• High attention to detail and organisational ability
• Ability to manage multiple tasks and prioritise effectively
• Proficiency in Microsoft Office and client management systems
• A compassionate and client-focused approach

Requirements

• NDIS Worker Screening Check (or willingness to obtain)
• Working With Children Check (if applicable)
• Current Police Check
• Full working rights in Australia

What We Offer

• Supportive and collaborative team environment
• Opportunities for professional development and growth
• Meaningful work making a real difference in people's lives

Job summaryIntake & Admin Officer manages NDIS enquiries, onboarding, records, and coordination, ensuring a smooth, client-focused experience.