Chief officer

Sydney

Chief Resilience Officer Job Description

How will I help?

This role is responsible for leading and executing the Group's ability to anticipate, manage and withstand, and recover from disruptions. Reporting to the General Manager, Property, Procurement and Protective Services, the Chief Resilience Officer will oversee the continued development and sustained management of the Westpac Group's operational resilience, business continuity, crisis management and service provider governance. Sitting in the Customer and Corporate Services shared services division in the Westpac Group, you, along with the Business Resilience team, will support businesses across the whole Group.

As the Chief Resilience Officer, you will be accountable for the development and oversight of policies, frameworks and programs intended to mitigate / reduce business disruption impact, ensure compliance to regulatory, strategic, operational, financial obligations whilst managing and overseeing incident responses. In this newly created role, you will build and manage a team of professionals who will ensure that the Westpac Group has robust business continuity plans in place to maintain critical operations and services during emergencies or crises. This includes coordinating response efforts, establishing alternate facilities, and testing continuity plans through simulations or exercises.

The Chief Resilience Officer will be a high profile role where, for major issues that impact the Group, you will lead its crisis response and oversight, as well as any post incident reviews. To that end, you must build and foster trust-based relationships with business leaders, key stakeholders including regulators, strategic partners and professional organisations and act as the trusted advisor to all organisational stakeholders, including directly to the Group Executive team and Board.

Critical to the role is the management of the governance of the Group's compliance to CPS 232 and SPS 232 - Business Continuity Management, and in future, CPS 230 Operational Risk to support the Westpac Group in ongoing proactive resilience across its business including critical operations and material service providers. You will also lead the Westpac Group's Business Resilience and Service Provider Governance teams with ultimate responsibility for framework design, policy and standards, and assisting all Westpac Group businesses with implementation, adherence, testing and monitoring of appropriate controls to comply with the standard.

What's in it for me?

You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

You will have substantial experience (10+ years) at a group-wide level in operational resilience, business continuity planning, crisis management, service provider governance, or related fields within the financial services industry. You'll hold a tertiary qualification in a business-related discipline and/or relevant industry qualifications, as well as demonstrable knowledge of relevant risk management standards, principles, practices, and frameworks, including experience in identifying, assessing, and mitigating various types of risks relevant to financial institutions. This includes financial risks, operational risks, cyber risks, and emerging risks such as climate-related risks. Your experience in navigating regulatory frameworks and ensuring compliance with regulatory expectations includes reporting requirements and regulatory examinations.

With a track record of building trusted relationships at executive level, you have a strong strategic lens and problem-solving abilities for identifying emerging risks, anticipating potential disruptions, and developing proactive resilience strategies to mitigate risks and enhance organisational resilience. You have experience in driving organisational change and fostering a culture of resilience within an organisation. This includes the ability to effectively communicate the importance of resilience, engage stakeholders, and drive adoption of resilience initiatives.

What is it like to work there?

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

How do I apply?

Start here. Just click on the APPLY button.

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email [email protected].

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email [email protected]

Please ensure you have spoken to your People Leader before submitting your application.

Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants. Job ID 300001049134194

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