Customer Service Coordinator

The next step in your career starts here…

Permanent Full-Time | Albert Park

Monday to Friday + alternating roster (7am–3pm / 9am–5pm)

Competitive base salary & career progression pathways

As the first point of contact for customers at our Albert Park branch, your number one goal is to ensure our customers receive the best possible service with their equipment solutions, while contributing to a reliable and high-performing team.

This role offers variety and on the job learning supported by a collaborative and experienced team. It’s an ideal opportunity for someone who enjoys engaging with customers, delivering solutions and thrives in a supportive, team-oriented environment.

What You’ll Be Doing You’ll enjoy variety in your role including:

Supporting customers in person, over the phone and via email

Preparing hire schedules, quotes, and invoicing

Allocating equipment and liaising with the workshop

Coordinating deliveries, transfers, pick-ups, repairs and breakdowns

Occasionally assisting in the yard with loading equipment

Liaising with suppliers to support customer needs

What You Will Bring

A team player who is committed to delivering exceptional customer service

Initiative and a willingness to learn (with plenty of on-the-job training)

An interest in developing your career and progressing within Coates

Experience in a customer-facing high-volume environments

Basic computer skills (MS Word, Excel, Outlook)

Ability to learn and understand technical information

Ability to adapt to changing priorities proactively and professionally

An interest in construction, mining, or engineering is a bonus—we’ll provide all the training you need to succeed in equipment hire.

What You’ll Get In Return We provide our team with a wide range of perks and benefits, including:

Development and career progression pathways

Access to our employee discounts, benefits and wellbeing program including Fitness Passport

Competitive salary

Purchased additional leave program

Novated leasing and salary sacrifice

12 weeks Paid Parental Leave in addition to government parental leave scheme

Volunteering opportunities through the Coates Foundation

Looking for more reasons to join Coates? At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.

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