Data Platform Support Engineer

About the Team As the way we shop continues to evolve, ourDigital teamkeeps us at the cutting edge. Driven by our innovative, inclusive and forward-thinking culture, we’re constantly looking at ways to reinvent the shopping experience for our customers and build the next generation of digital retailing.

The Data & AI Platform team focuses on accelerating innovation through providing thought leadership, facilitation, rapid experimentation and enabling platforms to test & scale emerging technology opportunities.

What you’ll be doing As a Support Engineer, you will be working to support a computer vision enabled software platform as it scales to hundreds of stores. This includes data analysis, implementation, deployment, and solution monitoring.

Working in an innovation team, you will contribute to a range of project types including research works, rapid experimentation, proof-of-concepts, and productionised solutions.

Your primary responsibilities will be to:

Analyse the performance of different solutions to select the best for the given use case.

Monitor our deployed systems.

Carrying out preventative maintenance to ensure minimal downtime of the solution in stores.

Analyse data from deployed solutions to create insights and reports for stakeholders.

Perform evaluations of third-party tools to assist with monitoring and/or dashboarding for the solution.

Remedy any incidents that cause downtime to the solution.

Good things you’ll need

Work experience in a relevant field (e.g. computer science, software engineering, technical support).

An understanding of container build, deployment and runtime e.g. Docker or Podman

Comfortable working in a headless Linux operating system, Redhat in particular.

Demonstrated experience coding in Python, experience with the Kubernetes, kafka, GitOps.

Experience with Ansible tools

Experience in K3s and AKS will be highly desirable

Experience with Azure Cloud platform especially Azure monitor

Experience with Kusto Query Language (KQL) to build Azure dashboards and alerts

Some experience with metric monitoring tools for data streams

Excellent problem solving and debugging skills.

Some exposure to cloud services (e.g. Azure, AWS or GCP)

Benefits of working at Accenture: 18 weeks paid parental leave

Long & short-term career break opportunities

Structured career development program

Local and international career opportunities.

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Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

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