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Smiths Group plc
Melbourne
SMITHS DETECTION MAKING THE WORLD A SAFER PLACE Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55
Job Source: Smiths Group plcWoodsandCo
Middle Park
Woods & Co have partnered with a payroll services provider for recruitment agencies across Australia. Based in the inner suburbs of Melbourne, we're looking for a manager of payroll services. If you want to be very client facing role and guide a team of payroll officers, this is the role for you What's in it for you? Lovely new St Kilda Rd Office O
Job Source: WoodsandCoState Government of Victoria, Australia
Melbourne
Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Health and Allied Health, Medical, Nursing Reference: 72922 Team Leader Community Team 1C – Senior Community Mental Health Key Clinician Adult Community Mental Health Team with homeless portfolio
Job Source: State Government of Victoria, AustraliaExemplia Group
Melbourne
THIS IS A 6 MONTH KICKSTART PLACEMENT WHICH IS ONLY OPEN TO CANDIDATES AGED 16-24 YEARS OLD WHO ARE OUT OF WORK AND CLAIMING UNIVERSAL CREDIT. AS PART OF THE SELECTION PROCESS, YOU WILL NEED TO BE CONFIRMED ELIGIBLE BY YOUR JOB CENTRE WORK COACH. UNFORTUNATELY IT IS NOT POSSIBLE TO CONSIDER CANDIDATES WHO DO NOT MEET THESE CRITERIA FOR THIS ROLE.
Job Source: Exemplia GroupEndeavour
Melbourne
At Endeavour Foundation we have been committed to helping people with disabilities for over 70 years. Our purpose is straight forward, to turn possibilities into reality. Our commitment extends to creating an inclusive culture, fostering employee growth, learning and optimal performance. When you join our team, you are contributing to support indiv
Job Source: EndeavourBurgess Paluch
Melbourne
Personal Injury Lawyer – Associate/Senior Associate – Abuse Claims Competitive Remuneration *Enjoy CPD & work on complex matters. *Collaborate, Develop & Secure your future here! *Work/Life Balance *Make a Difference! Opportunity to Specialise in Complex Abuse Law matters If you’re looking for a genuine career opportunity as a Personal Injury l
Job Source: Burgess PaluchState Government of Victoria, Australia
Melbourne
Team Leader Customer Experience (VPSG5.1) Job posted: 02/05/2024 Organisation: Victorian Building Authority Occupation: Customer Service/Call Centre Reference: VG/197824 An exciting opportunity to join our Customer Experience Team on a fixed term basis. Position overview The Team Leader, Customer Experience is responsible for leading a team
Job Source: State Government of Victoria, AustraliaState Government of Victoria, Australia
City of Melbourne
Team Leader Customer Experience (VPSG5.1) Job posted: 02/05/2024 Organisation: Victorian Building Authority Occupation: Customer Service/Call Centre Reference: VG/197824 An exciting opportunity to join our Customer Experience Team on a fixed term basis. Position overview The Team Leader, Customer Experience is responsible for leading a team
Job Source: State Government of Victoria, AustraliaMelbourne
A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us. It’s a promise to our customers to change lives, and our world, for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.
The opportunity:
The Team Leader’s primary role is to lead, develop, mentor, coach and inspire a team population by driving a high-performance culture that is focused on delivering an exceptional customer experience that is efficient, profitable, and sustainable.
The Team Leader is responsible for the day-to-day operations and will be required to analyse results and performance and deliver strategies to achieve and exceed individual and team targets. This will be achieved through the development of individuals through behaviour coaching and performance management whilst embedding a customer centric, and first resolution culture.
This is a hybrid fixed term 12-month position , which can be located nationwide in Australia.
Key responsibilities include:
Effectively lead and manage people, processes and technology to facilitate the delivery of excellence in service, operational and productivity efficiencies, people performance and achievement of financial budgets, while ensuring Admin Services and Claims Processing is a place where people want to work
Monitor and increase conversion rates within team through better use of call practices and coaching
By personal example lead the adoption of Bupa Australia Vision and Values
Proactively manage change and coach the team through change management process.
Foster effective relationships with other business units to ensure success of business initiatives.
Effective day to day management of the team acting as a point of escalation for decision making
Manage the performance of the team in line with Bupa’s policies and processes and in a way that leads to improvements in employee engagement
Identify, support and implement strategic initiatives to ensure efficiencies and increase automation
About you:
Minimum 2-5 years' experience in a leadership role, coaching others to achieve better customer experiences
Proven ability to successfully lead and inspire teams to achieve or exceed targets through driving a high-performance culture
Experience in building strong sustainable partnerships with both internal and external stakeholder groups
Demonstrated experience in managing customer relationships and highly legislated claims environment
Ability to work in a rapidly changing, sometimes high-pressured environment and meet deadlines
Experience in effectively resolve provider / broker / client complaints
Organizational skills and strong ability to manage complex processes
Driven to make decisions based on business policies and customer needs
Strategic and result-oriented team player with a track record of success and the ability to work independently
About Bupa Asia Pacific & What it is like working here
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.
Bupa Asia Pacific operates in Australia, New Zealand, and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical, and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose, and the way that we deliver personalised care.
Since 2002, we have reinvested approximately $6 billion in the region, with the Bupa Foundation investing more than $34 million to support 130+ health and care projects.
Our people reflect the diversity of our community. At Bupa, your wellbeing, identity, and own story is respected and valued.
Please note that selection processes will commence immediately following closing date and late application may result in exclusion from the process.
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Team Leader Claims Processing & Admin Services jobs in Melbourne
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