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Government client (agency undisclosed)

Townsville City / Global

Call Centre/Customer Support

Job Description

As a Customer Service & Administration Officer, you will play a key role in providing high-quality support to customers and stakeholders by managing inbound enquiries and completing a variety of administrative functions.

Key responsibilities

  • Providing efficient and professional customer service.
  • Processing and updating information within internal systems.
  • Preparing, compiling and maintaining accurate records and documentation.
  • Assisting with reporting and general administrative tasks.

What you need

  • Experience in a customer service, call centre coupled with administration.
  • Strong communication and interpersonal skills.
  • The ability to manage difficult conversations and resolve issues professionally.
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