Application Support Analyst

Application Support Analyst ISS Facility Services Australia and New Zealand

Location: Melbourne CBD office

We’re looking for an

Application Support Analyst

with 2+ years experience to join our Technology Solutions team. The role supports a broad range of applications (finance, workforce planning, asset management, etc.) with end‑user support, system configuration and continuous improvement initiatives.

Responsibilities

Level 1 and Level 2 end‑user support management.

User training and demonstrations.

User/security management and system configuration.

New site implementations.

Testing of new system enhancements.

What We Offer

Be part of a global leader in integrated facilities services.

Work with passionate professionals committed to excellence.

Competitive salary package and career development opportunities.

What You’ll Bring

Tertiary qualifications in a business or IT related discipline.

2+ years experience in applications support.

Proficient with relevant software development tools and processes such as Jira, SDLC and CI.

Familiar with IT service delivery frameworks (e.g. ITIL) and broad technical and functional knowledge of enterprise IT systems and processes.

Strong stakeholder management, time management and organisational skills.

A strong commercial appreciation for applications and their role in business solution delivery.

Ability to identify and facilitate issue resolution to ensure ‘fit‑for‑purpose’ outcomes.

Essential Compliance Requirement Australian Citizen & ability to gain a Defence Baseline Clearance.

Experience in projects.

Experience with Asset Management or Field Service Management technology implementation.

Strong experience with Microsoft desktop suite, Microsoft Project.

SDLC management, directly or through vendor partners.

Experience in Business Intelligence or Analytics delivery.

Job Details

Seniority level: Not Applicable

Employment type: Full-time

Job function: Information Technology

Industries: Facilities Services and IT Services and IT Consulting

How to Apply Click on the ‘apply’ link and complete the online application.

Our Commitment ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Please note: No agency applications are accepted.

Learn more about ISS in Australia and New Zealand on our website.

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