Forward Deployed Engineer - I

Asia's leading robotics solutions provider, automating enterprise supply chains since 2017. We build syncOS - the industry-first no-code platform that lets manufacturers and warehouse operators integrate, reprogram, and scale automation systems without halting production or calling in specialists. Our autonomous mobile robots (AMRs) run 24/7 for global brands - transforming production lines in hours, not weeks. Australia is a growing deployment market for Botsync's AMR fleet, with customers running live automation across facilities that need dedicated on-site engineering support. What does Success look like

Success in this role is measured by commissioning quality and speed: automation systems installed, validated, and handed over to full operational readiness on schedule, with proactive issue identification and strong customer satisfaction through the hypercare phase. Key Responsibilities

Deployment and commissioning Oversee the installation and activation of automation systems at customer locations Conduct thorough system and safety checks to ensure compliance with regulations and optimize performance Document commissioning processes and maintain detailed records, including deployment details, checklists, photos, and SAT reports Perform preventive maintenance of systems every quarter and replace components if necessary Troubleshooting and support Troubleshoot and resolve technical issues related to AMRs, ROS navigation, PLCs, and associated software Coordinate with the remote support team for an efficient handover of projects during the hypercare phase Predict and notify the team lead of any safety issues to be addressed on-site, ensuring a proactive approach Participate in monthly KT sessions on version upgrades and bug fixes Customer engagement and reporting Provide comprehensive training to customer personnel on AMR operations and maintenance procedures Develop relations with customer's operations or maintenance teams Update weekly reports regularly, highlighting progress, challenges, and resolutions Identify and propose potential improvements to AMR performance and user experience Essential Qualifications

Essential Bachelor's degree in Engineering (Computer, Mechatronics, Robotics, Electrical, or a related field) Hands-on experience with AMRs, ROS / ROS2, PLCs, or similar automation technologies Ability to work independently in on-site, customer-facing environments Willingness to travel frequently to customer sites as required Full working rights in Australia Highly desirable Exposure to industrial safety and compliance checks in a manufacturing or warehouse environment Experience troubleshooting integrated hardware and software systems in the field Benefits

Competitive salary Comprehensive health benefits package Hustle of a young startup, always something to do and something to improve Opportunities for professional development and growth into management roles Collaborative and inclusive work environment

#J-18808-Ljbffr