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Head of Product Delivery (Customer Sustainability) – 12 month FTC Sportsbet
Australia, Vic
Apr 19, 2024
Technology About Sportsbet
At Sportsbet, we love different and we love bringing excitement to life. We're part of the Flutter Entertainment group, over 7000 clever and curious people make us a global player. In Australia we're tight knit group of...
Sportsbet’s Customer Sustainability Function exists to ensure that Sportsbet has the most sustainable customer base for generations to come.
About Us
Sportsbet isa leading Australian e-commerce business in the online wagering sector, bringing excitement to over 2 million Aussies.We do this by living our values to create an innovative entertainment brand, trailblazing products and best-in-class platformsthat deliver great experiences to our customers.
We have over 1,300 team members at Sportsbet but as part of the Flutter Group , we’re a true global player.
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.
About The Role
Reporting into the GM Customer Sustainability, this role is responsible for leading the delivery function to deliver key sustainability initiatives both into the department and across the business. Sitting within our wider Customer division, you will identify and drive business process and system optimisation and play a critical role in advancing the sustainability of the Sportsbet relationship with its customers. This pivotal position will work collaboratively with departments including Technology, CRM, Customer Operations, Data Science, Corporate Affairs and Product Management etc to take changes/products to market in the most exceptional way possible to ensure compliance, awareness and adoption.
Responsibilities Include:
Lead the department to facilitate scale, maturity and effectiveness of our strategy whilst growing and developing the capability within the team to create a strong performance culture
Collaborate and facilitate the translation of Sportsbet’s Customer Sustainability Strategy into a series of business and operational requirements and performance outcomes
Facilitate the development and delivery of an annual roadmap of strategic initiatives including system, application and infrastructure enhancements and investments (i.e. through portfolio prioritisation)
Coordinate through other functions such as Product Management, Data Science, Data Platforms and Technology required system, application and infrastructure enhancements including end to end running.
Generate, collect and synthesise the required data to measure performance and prepare easy to digest and engaging dashboards to drive decision making
Please note, this is a 12 month fixed term contract.
About You
Along with experience as a passionate people leader, you will also have:
Proven experience in a technology, process and/or operational delivery role driving end to end delivery
Experience in driving and delivering performance optimization and improvement across processes, systems and vendors
A collaborative mindset, working together with others to collectively propel forwards
Ability to make customer centric and risk-based decisions from performance indicators and data
Experience managing external stakeholder groups to deliver outcomes (exposure to regulators will be highly regarded)
The Perks
We work hard and play hard, so along with a competitive salary, here’s some of our other perks:
25 days annual leave (that’s right, a whole extra week!)
Weekly concierge service including free massages, manicure/nail appointments – all onsite!
Daily fresh fruit, free breakfast, sparkling water and Kombucha on tap in the office (did we mention we have a bar fridge for Thursday night drinks!?)
Tailored career development programs
Access to end of trip facilities with an onsite table tennis and pool table
We encourage you to apply as soon as possible as we review candidates within 2-3 weeks of advertising. Be sure to check out our Life@Sportsbet Instagram page, Sportsbet LinkedIn page as well our careers website for more information and insight into our culture.
Our Focus on Diversity, Equity & Inclusion
We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application or contact us if you’d like to discuss this in more detail.
If you think you’d be a great fit but don’t necessarily meet everything in the job description, please still get in touch.
We know flex means different things to different people, let us know how we can support you to be your best.
Ready to bring excitement to life? Apply now
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Head of Product Delivery (Customer Sustainability) – 12 month FTC jobs in Melbourne
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