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Alston Coaches and Buses

City Of Melbourne / Global

Admin

Job Description

An opportunity exists for an Office Admin & Customer Service person to join our hardworking team on a full time basis, Monday to Friday.

Role & Responsibilities

Responsibilities for this position will include the following:

  • Respond to emails
  • Quoting customers
  • Processing bookings
  • Dealing with any customer enquiry in a professional manner
  • Build and maintain customer relationships and ensure customer satisfaction
  • Other Administration and Business duties as required
  • Have some flexibility with working hours

Skills & Experience

To be successful for this position, you will meet the following criteria:

  • Previous experience in a customer service role with accurate data entry
  • Minimum of 3+ years of customer service experience is required
  • Possess an excellent telephone manner and the ability to handle customers professionally
  • Strong computer skills using Microsoft Excel and Outlook
  • Advanced functions proficiency in Microsoft Excel is required
  • Good written and oral communication skills
  • Ability to follow procedures, determine to priorities, meet schedules and deadlines
  • Strong attention to detail
  • Have the ability to pick up new systems quickly and adapt in fast paced work environment
  • Strong work ethic with a 'can do' positive attitude - Good team player
  • Experience or knowledge within the Transport industry is an advantage but not necessary
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