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Job Opportunity: IT Support Engineer at AVASO Technology
Location: Melbourne, Australia
Employment Type: Full Time
Experience: 2+ years
Overview
AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
Position Overview
We are seeking an experienced
IT Support Engineer
to join our team in
Australia, Melbourne . The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.
Responsibilities
The candidate will provide IT field support including, but not limited to, troubleshooting hardware, software, and operating system issues, as well as printers, fax machines, telephony devices, and peripherals, and fixing them without violating the hardware warranty or customer security compliance requirements
Installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
Configuration & and troubleshooting of Apple mobile devices
Printer and VOIP phone configuration & troubleshooting
Conference room A/V equipment assistance & and troubleshooting
Assisting basic onsite activities involving racks, patch panels, routers, firewalls, switches, servers, and other enterprise-level hardware while under instruction from remote teams
Take ownership of incidents and service requests (SRQs) raised by users in the ticket management system
Ensure all Incidents and SRQs are addressed within stipulated SLA timelines and work is completed satisfactorily to avoid ticket reopening
Reviewing and maintaining KB articles
Provide VIP support for Desk-side issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available (e.g., MI calls)
Contribution towards automation & and service improvements
Qualifications
2-4 years of experience in onsite support
Knowledge and experience with Windows 10 OS
Good expertise in EUC tools, remote support tools, MS Office, and Outlook
Understanding of VPN and mobile device support
ITIL processes (Incident, Change, Problem, Service Request) and related activities such as spare and buffer stock management
Knowledge and experience with ticketing tools (ServiceNow / Remedy, etc.)
Knowledge and experience in service requests, incidents, problem management, and change process
Optional: knowledge of AD and smart hands and feet support
Optional: knowledge and experience of supporting tablets
Optional: Ability to lift/move computer equipment weighing up to 20kg
Must Have Skills
Certification :
CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) , or equivalent
Experience with
cloud-based applications
(e.g., Microsoft 365, Google Workspace)
Knowledge of IT security best practices and protocols
Why AVASO Technology?
Join a
dynamic and innovative team
with a global presence.
Opportunities for
career growth
and
continuous learning .
Competitive salary and
benefits
package.
Work with
cutting-edge technologies
to shape the future of IT solutions.
How to Apply
Ready to take your career to the next level? Apply now by clicking the
"Easy Apply"
button or send your resume to
.
AVASO Technology
is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement
AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavours. All employment decisions are based on qualifications, merit, and business need.
Notes
Referrals increase your chances of interviewing at AVASO Technology Solutions. This posting includes information about Melbourne, Victoria, Australia locations and typical salary ranges when available.
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