System Engineer

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this role for you? Are you an experienced Systems Engineer with a passion for Microsoft technologies, cloud infrastructure, and delivering exceptional customer outcomes?

We're seeking a hands-on Systems Engineer to join our IT Services team for a 6-month contract, supporting enterprise customer environments and critical technology projects. This is a fantastic opportunity to work across modern Microsoft technologies while partnering closely with customers to drive operational excellence and technical innovation.

What You'll Be Doing As a key member of our technical delivery team, you'll provide advanced support, project implementation, and technical expertise across a broad range of technologies, including:

Microsoft Azure and hybrid cloud environments

Windows Server, Active Directory, DNS, and Group Policy

Microsoft Intune and Endpoint Management

Windows Autopilot and modern workplace solutions

VMware infrastructure

You'll also:

Act as a Level 2/3 escalation point for complex technical issues.

Support technology migrations, upgrades, and infrastructure projects.

Ensure customer environments remain secure, available, and high performing.

Create and maintain technical documentation and operational standards.

Partner with customers and stakeholders to deliver outstanding service outcomes.

To be successful in this role: About You We're looking for an experienced infrastructure professional who thrives in customer-facing environments and enjoys solving complex technical challenges.

7+ years' experience in the IT services industry, ideally within an MSP environment.

Minimum 4 years' hands-on experience supporting:Microsoft AzureWindows ServerActive Directory / Entra IDDNS and Group PolicyMicrosoft 365Microsoft Intune

Experience supporting cloud, on-premise, and hybrid environments.

Strong troubleshooting, problem-solving, and communication skills.

PowerShell scripting and automation experience.

Technical Skills

Azure administration, including servers and VPN gateways.

Microsoft 365 administration.

Endpoint management and compliance.

VMware administration.

Infrastructure and security best practices.

Certifications Required (or equivalent experience):

Microsoft Certified: Windows Server Hybrid Administrator Associate.

Highly Regarded:

Microsoft 365 Teams Administrator Associate.

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