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Rocky Bay Limited
Australia
Competitive salary including Salary Packaging providing tax benefits of up to $18,550 and 17.5% Leave Loading Collaborative, supportive and open team environment Permanent Full Time position based in Cockburn As the storytellers of our customer’s journey, we play a key role in assisting them to achieve their goals. We are always looking for out
Job Source: Rocky Bay LimitedMurray Irrigation Limited
Australia
Customer Engagement Officer - 12 month fixed term maternity leave position Administrative Assistants (Administration & Office Support) 12 month fixed term maternity leave position Murray Irrigation has an exciting opportunity to join our Customer Operations Team. Our department is focused on enabling an engaging and seamless customer experience
Job Source: Murray Irrigation LimitedSika
Australia
Answer all incoming telephone calls promptly. Input Telephone, Faxed or Emailed orders directly into the system. Assist customers with pricing enquiries, stock availability, forecasting and forward orders. Liaise with freight providers for delivery status on orders and proof of delivery (POD’s). Liaise with Branch Logistics regarding Colour Tinting
Job Source: SikaSodexo
Perth
If you’re the go-to person, the one who answers questions, with the know-how to keep service running like clockwork, we have a Customer Liaison Officer opportunity to join our Facility Maintenance team, The ideal applicant must be a highly driven, and motivated individual with a passion for providing exceptional service. In addition, the ideal appl
Job Source: SodexoWeAreBarbarian
Australia
July 28, 2023 Job Title: Advocacy Director Location : New York City Position Type: Hybrid (currently 2 days in the office, up to 3 days working from home) Organizational overview: Waterkeeper Alliance is a global movement uniting more than 325 Waterkeeper groups around the world, focusing community action on issues that affect our waterway
Job Source: WeAreBarbarianGreater Dandenong
Australia
Executive Manager Strategic Growth and Advocacy Greater Dandenong City Council acknowledges the Traditional Custodians of this land, the Bunurong People, and pays respect to their Elders past and present. We recognise and respect their continuing connections to climate, Culture, Country and waters. Originaltext Greater Dandenong City Council ackn
Job Source: Greater DandenongRocky Bay Limited
Australia
Salary: $74,478 including Salary Packaging providing tax benefits of up to $18,550 and 17.5% Leave Loading Full Time 12 month position based at Mosman Park We have an exciting opportunity for an enthusiastic Workforce/Roster Officer to join our Workforce team, preferably with experience in Community Services or Labour Hire. Workforce plays a vi
Job Source: Rocky Bay LimitedEurofins Horti
Australia
Warehouse Officer / Sample Management Officer Full-time Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicin
Job Source: Eurofins HortiAustralia
Rex is Australia’s largest independent regional and domestic airline operating a fleet of 61 Saab 340 and 10 Boeing 737-800NG aircraft to 58 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator), the Australian Airline Pilot Academy with campuses in Wagga Wagga and Ballarat, and propeller maintenance organisation, Australian Aerospace Propeller Maintenance.
Rex is currently seeking a motivated individual with a desire to learn, to join the Corporate Communications team as a part-time Customer Advocacy Officer based at our head office in Mascot, NSW.
The Customer Advocacy Officer role is a hands-on entry level role, which works closely with departments right across the organisation.
Championing Rex’s famous commitment to country hospitality, you will join the lively Customer Advocacy Team to attend to all of the airline’s feedback across multiple channels.
This is a fantastic opportunity for someone looking to commence their career in aviation or in customer relations.
Reporting:
This position reports to the General Manager, Corporate Services or designate.
Position Responsibilities:
Utilise a strong understanding of the business, and adhere to the airline’s policies and procedures to undertake the Customer Advocacy Role to deliver the best possible outcomes for customers and the airline.
Maintain a positive customer- focussed attitude.
Manage the active tracking and resolution of cases, including high quality communication to customers.
Work closely with other departments, including the Customer Contact Centre and Airports, to assist in all related areas of customer service and resolve cases.
Undertake customer recovery actions on a required basis.
Assist with projects as required.
Administrative and ad hoc support across the business as required/provide support for customer initiatives.
Excellent written and oral communication skills.
Good phone manner.
Ability to fit into a committed team and be a good team player.
Great problem solving and investigation skills.
Good ability to grasp product knowledge.
Ability to handle situations under pressure.
Excellent attention to detail and high degree of accuracy.
Good time management and organisation skills.
Good knowledge of navigating various MS office applications and adept to learning new computer software.
Experience or interest in airline or travel/tourism industry.
Experience in priority setting and analysing complex issues.
Experience in customer service/handling customer complaints.
Conditions:
Wage rates and conditions will be discussed with the successful applicant.
To Apply:
Please apply via the 'Apply Now' button below.
We kindly ask that applicants complete the short set of screening questions with their application.
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Customer Advocacy Officer jobs in Australia
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