Customer Support Coordinator

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

About The Role We are currently seeking a Customer Support Coordinator for a six month contract who will play an important role in ensuring smooth day-to-day customer interactions and supporting internal teams. This position focuses on handling routine inquiries, processing orders, and providing timely assistance to customers in the scientific community.

Company description: Drive Growth. Be the Difference. At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

Job description: About The Role We are currently seeking a Customer Support Coordinator for a six month contract who will play an important role in ensuring smooth day-to-day customer interactions and supporting internal teams. This position focuses on handling routine inquiries, processing orders, and providing timely assistance to customers in the scientific community.

What You Will Deliver

Handle routine customer inquiries and assist in resolving issues promptly and professionally

Maintain accurate records of service activities and share updates with the team as needed

Assist in implementing new procedures under guidance to improve efficiency

Support basic use of SAP and Salesforce for order processing and data entry

Help coordinate complaint documentation with Regulatory Affairs for compliance

Provide administrative support to Product Management and Finance teams for pricing updates and accuracy

Enter orders and invoices accurately to support revenue and margin goals

Flag any issues or opportunities for improving service processes to the team

Assist in coordinating customer interactions and maintaining accurate records

Support alignment of procurement platforms with internal systems by addressing basic discrepancies

What You Bring

Previous experience in customer service support; experience in scientific or technical environments is an advantage but not essential

SAP experience

Strong communication skills and a customer-focused approach

Basic familiarity with ERP or CRM systems (e.g., Salesforce); willingness to learn

Ability to work collaboratively within a team and follow established processes

Detail-oriented with a willingness to learn and contribute to process improvements

Why Join DKSH DKSH is proud to be an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and identities.

Please note: To be considered for this position, you must have the legal right to work in Australia.

#J-18808-Ljbffr