Head of Retail - NSW & ACT

Sydney

Lendi Group is the group born out of the merger of Aussie Home Loans and Lendi. As a Group we operate a multi-brand strategy across Aussie Home Loans and Lendi, pulling together a truly personalised home loans experience for the Australian audience that balances both human support and smart technology.

We’re revolutionising the industry with best-in-class technology and a suite of tools that takes the hard work out of home loans – for our Customers and Brokers alike.

At Lendi Group we value work life balance. Our flex-first policy enables our team members to choose how they do their best work; home, office, or flex!

Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We’re passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone’s unique identity.

Our goal in Group Distribution is to be the #1 Broker Network in the Industry, by being the best in every channel we operate in. We have a dedicated brand focus with a broad network of (Aussie) Franchisees, Store Brokers and Mobile Brokers, and (Lendi) Home Loan Consultants and Home Loan Specialists. This diverse group is over 1,200 heads and requires a specialised, agile, and professional sales support structure.

This is a key leadership role responsible for driving the growth of the Distribution footprint and market share within the state. The core objectives of this role are to lead the execution of the market representation strategy in the NSW and ACT regions, and to support your state’s sales leadership team to achieve sustainable renewal and growth of our franchise and broker network.

Job Description You will be responsible for implementing the market representation strategy (growing our retail footprint and broker numbers), which will include targeting high priority retail territories across the state, attracting and nurturing high quality candidates (internal and external) to join the Retail Franchise channel, supporting our existing franchisees at different phases of their business lifecycles, and supporting all sales leaders to grow their broker teams.

You will build strong relationships internally to bring our Pathways Program to life, advocating the journeys available to all brokers that are unique to our Group, supporting them to transition into channels aligned to their goals and aspirations.

You will proactively share the Aussie Franchise proposition to quality candidates (internally and externally), guiding and nurturing them through the initial appointments and application to approval process, including cash flow modelling, business planning, profit models and site selection.

You will lead the retail broker growth strategy in your state, supporting sales leaders to monitor adherence to Franchise Agreement standards and to implement effective broker recruitment and retention strategies, contributing to the growth, productivity and market share of each region.

You will lead the uplift of the network performance and customer standards, supporting RBCs and franchisees to navigate through each store’s franchise journey, including (but not limited to) store refresh/refit requirements, franchise agreement renewals, store sales and store closures.

You will also be responsible for other key strategic initiatives to influence growth, performance, and business improvement for the state, as required by the General Manager. This may include providing “priority support” to strategic stores, in consultation with the General Manager and in conjunction with the Retail Business Consultant, to accelerate growth.

You will be an effective member of the Distribution leadership team in your state, proactively identifying opportunities for growing distribution and improving market share and profitability

Qualifications Minimum of 3 years in a senior sales / relationship management role – mortgage and/or franchising industry.

Extensive industry knowledge of mortgages / lending.

Experience leading sales teams, particularly in a contractor model.

Exceptional relationship building and communication skills, with ability to build and maintain strong relationships and influence others (internal and external).

A strong understanding and affinity with sales environments

Experience in the end-to-end leadership of risk management in complex corporate environments

Additional Information We’re Flex First which means we’ve fully embraced flexible working from home and have metropolitan city offices for those who do want to work from the office.

We offer extended Paid Parental Leave: we celebrate our growing Lendi Group family with up to 26 weeks leave for primary carers and up to 4 weeks for secondary carers.

An additional week’s Loyalty Leave each year after reaching 3 years’ service.

We are a people-first company that invests in initiatives to promote a healthy work environment, such as offering an Employee Assistance Program and social groups such as our industry-leading Women in Technology group.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

Lendi Group is a2024 Circle Back Initiative Employer; we value a positive candidate experience and commit to respond to every applicant. Once we have received your application, we will reach out to you via email.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.

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