Organisational Analyst

Launched in 2014, Solbari is Australia’s market leader in UPF50+ sun-protective apparel, accessories and SPF50+ skincare. We are a certified B Corp, united by our purpose of empowering people to live a sun smart life. With loyal customers across more than 160 countries, we provide stylish and effective sun protection for active, outdoor lifestyles. About the role

We are looking for an experienced Organisational Analyst to join our growing team. Reporting to the Head of Operations and Logistics, you will analyse and improve the methods, procedures and workflows supporting Solbari’s online retail operations. You will review how tasks, systems and information interact across operations, logistics and customer service, identifying process gaps and recommending practical improvements. This hands-on role is ideal for someone who enjoys understanding how a business works and turning data and observations into better, more consistent ways of working. Key responsibilities

Analyse end-to-end processes across operations, logistics and customer service to identify bottlenecks, duplication and manual workarounds. Conduct workflow reviews and recommend improvements to process design, resource use and task execution. Review task allocation and accountability to support balanced workloads and efficient processes as the business grows. Develop and maintain Standard Operating Procedures, work instructions, process documentation and training guides. Establish and monitor KPIs covering productivity, fulfilment accuracy, process effectiveness and customer service outcomes. Analyse operational data to identify trends, recurring issues, root causes and cost-reduction opportunities. Support system implementations and organisational change through user testing, troubleshooting, procedure updates and team training. Review information flows between systems supporting orders, inventory, logistics, returns and customer service. Prepare clear reports and evidence-based recommendations for management. About you

Tertiary qualifications in business, management, commerce, operations or a related discipline. Experience analysing business processes, workflows or operational procedures. Strong analytical and problem-solving skills, with the ability to turn findings into practical recommendations. Experience using operational data and KPIs to support decision-making. Demonstrated experience developing procedures, workflows and Standard Operating Procedures. Strong written communication, organisation and attention to detail. Confidence working collaboratively across different business functions. A practical, hands-on approach to process improvement. Experience in e-commerce, retail, logistics, customer service or a growing business will be highly regarded. Solbari values a diverse and inclusive workplace. We are committed to providing a safe and welcoming environment that is free from discrimination and harassment. We encourage applications from people of all backgrounds, identities, abilities and cultures. Our hiring decisions are based on business needs, role requirements, qualifications and experience. If you require support during the application process, please let us know so reasonable adjustments can be provided where suitable.

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