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RAA
City of West Torrens
Join a resilient, high performing contact centre team with a fun, inclusive and supportive culture 24 th June commencement, salary of $58,630 + super + benefits Full-time roles based at Mile End, WFH possible after probation Your new opportunity The award winning RAA Insurance team has a fabulous opportunity for you to join our busy, member f
Job Source: RAABenson Radiology
City of West Torrens
Benson Radiology have an exciting opportunity to become part of our Ultrasound Leadership team. Are you an experienced qualified Sonographer looking to step into leadership, this could be the role for you. The Ultrasound Team Leader reports to the Ultrasound Modality Manager and has direct responsibility for a group of Sonographers. Duties of the p
Job Source: Benson RadiologyALPA
Adelaide
Come and join the journey with ALPA and play a key role in the leadership of ALPA’s RTO, leading a dedicated team of trainers to create a difference in our remote learners lives. You will support the facilitation of high-quality training and assessment services in remote communities by using your exceptional communication skills to empower your Tr
Job Source: ALPAAustralia for Ukraine!. Built using WordPress and the
Adelaide
Accounts Receivable / Payable Administration Clerk San Remo Macaroni company PTY LTD About Us: San Remo is a market leader in pasta and food manufacturing providing high quality food products to domestic and overseas customers. We are proudly Australian owned & operated, with our Finance and Administration team based in Adelaide. About The Role:
Job Source: Australia for Ukraine!. Built using WordPress and theStantec Consulting International Ltd.
Adelaide
Mechanical Engineering, Team Leader - ( 2300050C ) Description About the role We are seeking an Associate/Team Lead, Mechanical Engineer to join our friendly and supportive Adelaide office. As a Team Leader you will have the opportunity to build your team and help grow the business whilst shaping the culture of the office. You will be a part of
Job Source: Stantec Consulting International Ltd.Powerstaff Consulting
Adelaide
Take the next step up and progress from Residential Site Supervisor to Construction Manager / Team Leader 17th April, 2024 WHY THIS ROLE? This is a unique opportunity for someone looking to take the next step of their career. If you are stuck at the Supervisor level and looking for more responsibility, or already there and want a newly created r
Job Source: Powerstaff ConsultingPowerstaff
Adelaide
WHY THIS ROLE? This is a unique opportunity for someone looking to take the next step of their career. If you are stuck at the Supervisor level and looking for more responsibility, or already there and want a newly created role you can drive yourself, this could be for you. Your Next Company Our client is a large award-winning residential builde
Job Source: PowerstaffProgrammed
Adelaide
PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent. PERSOLKELLY have partnered with a well-known and reputable West Australian organisation, seeking a Tea
Job Source: ProgrammedAdelaide
The opportunity:
The Team Leader’s primary role is to lead, develop, mentor, coach and inspire a team population by driving a high-performance culture that is focused on delivering an exceptional customer experience that is efficient, profitable, and sustainable.
The Team Leader is responsible for the day-to-day operations and will be required to analyse results and performance and deliver strategies to achieve and exceed individual and team targets. This will be achieved through the development of individuals through behaviour coaching and performance management whilst embedding a customer centric, and first resolution culture.
This is a hybrid fixed term 6-month position, located in our offices in Adeliade or Brisbane.
Key responsibilities include:
Effectively lead and manage people, processes and technology to facilitate the delivery of excellence in service, operational and productivity efficiencies, people performance and achievement of financial budgets, while ensuring Admin Services and Claims Processing is a place where people want to work
Monitor and increase conversion rates within team through better use of call practices and coaching
By personal example lead the adoption of Bupa Australia Vision and Values
Proactively manage change and coach the team through change management process.
Foster effective relationships with other business units to ensure success of business initiatives.
Effective day to day management of the team acting as a point of escalation for decision making
Manage the performance of the team in line with Bupa’s policies and processes and in a way that leads to improvements in employee engagement
Identify, support and implement strategic initiatives to ensure efficiencies and increase automation
About you:
Minimum 2-5 years' experience in a leadership role, coaching others to achieve better customer experiences
Proven ability to successfully lead and inspire teams to achieve or exceed targets through driving a high-performance culture
Experience in building strong sustainable partnerships with both internal and external stakeholder groups
Demonstrated experience in managing customer relationships and highly legislated claims environment
Ability to work in a rapidly changing, sometimes high-pressured environment and meet deadlines
Experience in effectively resolve provider / broker / client complaints
Organizational skills and strong ability to manage complex processes
Driven to make decisions based on business policies and customer needs
Strategic and result-oriented team player with a track record of success and the ability to work independently
About Bupa Asia Pacific & What it is like working here
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.
Bupa Asia Pacific operates in Australia, New Zealand, and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical, and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose, and the way that we deliver personalised care.
Since 2002, we have reinvested approximately $6 billion in the region, with the Bupa Foundation investing more than $34 million to support 130+ health and care projects.
Our people reflect the diversity of our community. At Bupa, your wellbeing, identity, and own story is respected and valued.
Please note that selection processes will commence immediately following closing date and late application may result in exclusion from the process.
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Team Leader Claims Processing & Admin Services jobs in Adelaide
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