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Alston Coaches and Buses

Australia / Global

Admin

Job Description

An opportunity exists for an Office Admin & Customer Service person to join our hardworking team on a full time basis, Monday to Friday.

Role & Responsibilities Responsibilities for this position will include the following:

Respond to emails

Quoting customers

Processing bookings

Dealing with any customer enquiry in a professional manner

Build and maintain customer relationships and ensure customer satisfaction

Other Administration and Business duties as required

Have some flexibility with working hours

Skills & Experience To be successful for this position, you will meet the following criteria:

Previous experience in a customer service role with accurate data entry

Minimum of 3+ years of customer service experience is required

Possess an excellent telephone manner and the ability to handle customers professionally

Strong computer skills using Microsoft Excel and Outlook

Advanced functions proficiency in Microsoft Excel is required

Good written and oral communication skills

Ability to follow procedures, determine to priorities, meet schedules and deadlines

Strong attention to detail

Have the ability to pick up new systems quickly and adapt in fast paced work environment

Strong work ethic with a 'can do' positive attitude - Good team player

Experience or knowledge within the Transport industry is an advantage but not necessary

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