Sales Consultant
City of Frankston
Job Category: Customer Service - Customer Facing,Sales
Peninsula Leisure (PL) has an exciting opportunity for a Sales Consultant to join our Sales team on a permanent part-time basis of 35 hours per week. Reporting to the Sales Manager, this role will be responsible for p rofessionally and proactively contributing to driving new membership sales, retention and engagement of current members, re-engagement of inactive members and reactivation of ex-members of PL.
The objective of this role is to ensure a seamless customer onboarding experience for prospective new members at Peninsula Leisure facilities, including but not limited to:
Conducting effective lead management and lead nurturing.
Conducting face to face and membership enquiry consultations, presentations, and tailored tours of the facility.
Implementing all membership sales and retention strategies in line with PL’s Sales Strategy to close sales.
Completing membership sales transactions and conducting effective onboarding of new members ensuring an exceptional customer experience.
Work towards approved KPIs as agreed with the Sales Manager.
Participate in and actively promote events and campaigns to assist in member engagement and retention.
Drive initiatives and upselling opportunities throughout the customer journey.
Assist in various administrative tasks as required.
Positive attitude towards all aspects of role.
Flexible to work early mornings, evenings, and weekends in an effort to share the workload.
This position will work closely with the Customer Experience Team and Sales Manager to foster a culture of exceptional experiences across the Peninsula Leisure facilities.
About us
Peninsula Leisure is a company focused on reimagining health and wellbeing experiences to activate and engage our community. We are committed to providing quality sports, recreation and leisure products and services driven by the exceptional talent of our people and our courage to be unique and think differently.
Peninsula Leisure employees receive excellent benefits including complimentary PARC/PINES membership (gym, group exercise and aquatic access), flexible working options and professional development opportunities.
Key Selection Criteria
To thrive in this role, you will need:
Recreation / Leisure Industry experience preferred (minimum 5 years)
Demonstrated history of delivering exceptional customer experiences
Experience initiating and selling new memberships
High understanding of features and benefits of products
Experience in effective customer retention strategies
If you have the required experience and want to be part of a fun, hardworking, community focused company, apply now by submitting your resume, and a cover letter addressing the key selection criteria.
Employment is subject to a satisfactory National Police check and a current employee Working with Children check. The successful applicant will also require current CPR certification (or be willing to obtain).
Peninsula Leisure is an Equal Opportunity and Child Safe Employer that is committed to inclusion and diversity. We proudly promote a workplace that welcomes and includes the unique contributions of all people. https://peninsulaleisure.com.au/about/
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