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Ampcontrol

Newcastle-Maitland / Global

Customer Service Representative

Job Description

As a Customer Service Representative, you will support the centralised Customer Service team based in Head Office in Tomago. You will play a key role in developing and maintaining customer service reports and day to day communications with customers to support key business areas across mining, utilities, and heavy industries.

As a key member of our positive, successful team your day will be varied and challenging. This role will require you to demonstrate your commitment to quality customer service, sound interpersonal and communication skills while taking charge to consult and influence based on your interactions with our customers and data analysis.

What are we looking for from you?

  • Qualifications in Business Administration and/or equivalent qualifications
  • Experience with ERP systems and/or order management systems
  • Minimum 2 years of relevant experience in a sales / customer service environment
  • Ability to understand customer order related issues, proactively follow-up to ensure resolution and satisfaction
  • Able to handle multiple tasks simultaneously and manage priorities of ongoing workload
  • Excellent verbal and written communication skills
  • Intermediate level experience with Microsoft Office applications

Employee Benefits

23 + Employee Benefits including:

  • Paid parental leave
  • Salary packaging
  • Purchased leave
  • Wellbeing programs and discounts
  • Education assistance and personal career development

We value Equity, Diversity and Inclusion and are committed to Reconciliation through our Reflect Reconciliation Action Plan. Join us in our journey towards Reconciliation and making a meaningful impact in the community.

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