MACRO Recruitment
City Of Greater Dandenong / Global
GET
The Big Jobsite
City Of Greater Dandenong / Global
The position coordinates customer and site service issues after products have been supplied to builders and construction sites. It is predominantly an office-based role involving phone and email communication, internal coordination and scheduling.
Receive service issues and enquiries from builders, site supervisors and carpenters
Understand the problem and determine what action is required
Liaise with customers and internal staff to resolve issues
Coordinate and schedule the company's three-person maintenance/service team
Arrange site attendance and repair work where required
Keep builders and customers informed on progress
Follow service matters through until they are resolved
Work closely with production and other internal teams
Maintain service records and general administration
Provide professional customer service by phone and email
Customer service, service coordination or scheduling experience
Building, construction, truss, window, door or trade-related knowledge preferred
Strong organisation and problem-solving skills
Ability to manage several outstanding issues at once
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