Retail Coordinator

Retail Coordinator | Lead People. Drive Performance. Make a Difference. Are you an experienced people leader who thrives on building high-performing teams, creating great customer experiences, and keeping operations running smoothly?

UFS Healthcare is seeking a

Retail Coordinator

to lead our retail team at our Melton South Pharmacy. This is an exciting opportunity for an experienced supervisor, team leader or manager who enjoys developing people, creating accountability, and delivering outstanding service.

While pharmacy experience is welcome, it isn't essential. We're looking for someone with strong leadership capability, exceptional organisational skills, and the ability to bring out the best in others. We can teach pharmacy products and processes. What we're really looking for is someone who knows how to lead a team, manage competing priorities, and create a positive and productive workplace culture.

About UFS Healthcare UFS Healthcare is a profit-for-purpose healthcare organisation committed to empowering more people to live longer, healthier lives.

Established in 1880, UFS has been supporting communities for more than 140 years. As a mutual organisation owned by our members, we reinvest our profits back into the business to benefit our customers, patients, members and the wider community.

Today, we:

Operate 19 pharmacies across western Victoria

Provide healthcare services through four medical centres

Deliver free non-emergency care through the Ballarat Urgent Care Clinic

Deliver comprehensive optical services through UFS Eye Care

Provide high-quality dental services through UFS Dental

The Opportunity Location:

Melton South Pharmacy, Station Rd Shopping Centre Hours:

Monday to Friday, 9:00am to 5:30pm

As Retail Coordinator, you'll work closely with the Pharmacy Manager to lead the day-to-day retail operations of the store. You'll support, coach and develop team members, ensure high standards of customer service, coordinate rosters and workflows, and help drive the overall success of the pharmacy.

This is a hands-on leadership role where you'll spend time on the floor supporting your team, solving problems, managing priorities, and ensuring customers receive an exceptional experience every time they visit.

What You'll Be Doing

Leading, coaching and motivating a team of retail staff

Creating a positive, high-performing and accountable team culture

Managing day-to-day store operations and workflow priorities

Coordinating team rosters and supporting workforce planning

Delivering exceptional customer service standardsSupporting recruitment, onboarding and ongoing staff development

Assisting with performance management, feedback and coaching conversations

Monitoring stock levels, merchandising and inventory management

Ensuring operational, quality and compliance standards are maintained

Working closely with the Pharmacy Manager to achieve business and customer service goals

What You'll Bring Essential

Experience leading, supervising or managing people in a customer-focused environment

Proven ability to engage, motivate and develop team members

Strong organisational and time management skills

Excellent communication and interpersonal skills

The confidence to have difficult conversations and hold people accountable

A proactive approach to problem-solving and continuous improvement

Strong attention to detail and the ability to manage multiple priorities

Sound computer skills and the ability to learn new systems quickly

Highly Regarded

Experience in retail, customer service, hospitality, healthcare or similar environments

Experience with rostering, workforce planning or inventory management

Community pharmacy experience or a Certificate III/IV in Community Pharmacy

Why Join UFS? Meaningful Work Be part of an organisation that reinvests in the health and wellbeing of local communities.

Support Your Career Growth Access learning and development opportunities designed to help you build your leadership capability and advance your career.

Great Benefits

Competitive hourly rate

Monthly accrued Rostered Days Off (RDOs)

Staff discounts across pharmacy, medical and eyecare services

A supportive and collaborative team environment

For further information, please contact the People & Culture team on (03) 5327 7*** or ***************@ufs.com.au.

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